Production Support · DevOps · ITIL V4

Ruzzal
Mehta

Assistant Vice President at Citi with 10+ years driving production stability, incident management, and operational excellence across financial services, adtech, and enterprise software.

📍 Pune, India 🏦 Citi · AVP 🛡 ITIL V4 Certified ☁️ AWS · DevOps
↓ See My Projects View Experience ✉ Email Me
R
Ruzzal Mehta
AVP · Citi, Pune
Open to roles
10+
Years in Production Support
5
Companies Supported
L1–L3
Full Escalation Stack
ITIL
V4 Certified
What I Work With

Skills & Tooling

A decade of hands-on experience across production operations, DevOps automation, and cloud infrastructure.

Core Operations
Linux Shell Scripting Autosys SQL Incident Management Change Management ITIL V4
Tools & Platforms
Git / GitHub JIRA ServiceNow Zendesk Kibana Looker ITRS Geneos Confluence Salesforce
Cloud & DevOps
AWS Docker Kubernetes Terraform CI/CD Pipelines Ansible Prometheus Grafana
Career History

Work Experience

Assistant Vice President
Citi · Pune, India
Aug 2023 – Present
  • Lead a team of production support specialists across critical banking operations
  • Monitor and execute production batches and Autosys jobs at scale
  • Oversee end-to-end Incident and Change management processes per ITIL standards
  • Troubleshoot production issues, resolve user queries, and drive down MTTR
  • Author shell scripts for task automation and operational efficiency improvements
  • Manage script versioning and change tracking through Git-based VCS
  • Spearhead production package deployments with minimal downtime
  • Develop and maintain runbooks and documentation for production support procedures
  • Drive problem management by identifying recurring incidents and root causes
Senior Product Support Engineer
Singular · Pune, India
Jan 2023 – Aug 2023
  • Linux log analysis to identify and resolve production issues in mobile attribution
  • Developed and executed complex SQL queries for data extraction and analysis
  • Triaged application bugs related to mobile attribution and analytics platforms
  • Engaged directly with clients on technical calls, resolving product issues
  • Managed incident queues and escalated critical incidents via Zendesk
Senior Customer Excellence Engineer
Integral Ad Science · Pune, India
Sep 2020 – Jan 2023
  • Deep technical troubleshooting in HTML, JavaScript, and SQL for ad measurement technology
  • Triaged and resolved application and production issues for digital advertising clients
  • Built custom Looker dashboards and reports for business intelligence needs
  • Collaborated with CSMs and Account Management on escalations and client satisfaction
  • Managed incident queues and led escalation processes via JIRA and Salesforce
Software Support Engineer
Amdocs · Pune, India
Sep 2018 – Aug 2020
  • L1/L2 technical support for production systems; resolved day-to-day issues
  • Executed RPM installations and production deployments
  • Wrote shell scripts for monitoring automation and system enhancement
  • Linux server management: user admin, log rotation, disk usage control
  • Coordinated bridge calls for major incidents, engaging all required resources
Senior Systems Engineer
Infosys · Pune, India
Sep 2015 – Sep 2018
  • L2 Business Application Support Analyst for UBS investment banking applications
  • Identified and resolved application performance issues through deep code debugging
  • Investigated and resolved complex technical issues within SLA commitments
  • Automated daily operational tasks via shell scripts
  • Provided after-hours on-call support for critical banking applications
Live Demos

Interactive Projects

Real production support and DevOps scenarios — click each one and interact live.

🚨
Incident Simulator
Trigger a real incident and resolve it step by step using a runbook.
🔍
Log Analyzer
Paste raw log output and get instant error, warning and event analysis.
🚀
CI/CD Visualizer
Run a full deployment pipeline stage by stage with live log output.
🚨 Incident Command Center
Choose a scenario, fire the incident, and step through the runbook
Incident Details
SEV-1 · DB Connection Pool Exhausted
Opened: Just now · Owner: On-Call
Runbook
    Live Log Stream
    // Waiting for incident trigger...
    --:--
    MTTR (hh:mm:ss)
    🔍 Log Analyzer
    Paste any log output — errors, warnings, and key events are highlighted instantly
    Input
    Analysis Output
    // Analysis will appear here
    0
    Errors
    0
    Warnings
    0
    Info
    0
    Total Lines
    🚀 CI/CD Pipeline Visualizer
    Simulate a complete deployment — from code push to production
    📥
    Checkout
    idle
    ›
    🔨
    Build
    idle
    ›
    🧪
    Unit Tests
    idle
    ›
    🔐
    Security
    idle
    ›
    🐳
    Docker
    idle
    ›
    🧩
    Staging
    idle
    ›
    ✅
    Smoke Tests
    idle
    ›
    🚀
    Prod Deploy
    idle
    Pipeline ready — select a branch and click Run
    Awaiting trigger...
    Academic Background

    Education & Certifications

    🎓
    B.E. — Electronics & Telecommunication
    MIT College of Engineering · Pune, India
    Graduated May 2015 · GPA: 60.93%
    📜
    Diploma — Electronics & Telecommunication
    SVPM's ITE · Malegaon, India
    Completed May 2012 · GPA: 86.86%
    🏅
    ITIL V4 Foundation
    AXELOS
    ☁️
    AWS Solutions Architect
    Amazon Web Services
    🐳
    Docker & Kubernetes
    CNCF / Docker Inc.

    Let's work
    together.

    Open to new opportunities in production support, DevOps engineering, and site reliability. Reach out — I respond fast.

    ✉️
    Email
    ruzzalmehta@gmail.com
    📱
    Phone
    +91 96653 79962
    💼
    LinkedIn
    linkedin.com/in/ruzzal-mehta